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DELIVERY OF TILES

At Rosa Stone, we can offer very competitive prices primarily because we source directly from our own quarries and selected manufacturers and secondly we sell directly to you on the Internet. Our only showroom is our website and we update our product catalogue regularly. As you can see, we continously look into reducing our operational cost and in return, reduce your cost of buying quality natural stone tiles and pavers.

Delivery 0f Natural Stone Tiles

Our fast and secure delivery service is available all across the Sydney Metropolitan Area . The orders are delivered within 2 working days after payment notification has been cleared. You can request delivery the next working day and we will try our best, however we can not guarantee next day delivery. Most deliveries take place between 9.00am and 4pm.

Most deliveries come on large lorries with tail-lift therefore it is important to inform us about any restricted areas. The order will be dropped to the safest and closest location to your property.

It's preferable for someone to be at the delivery address on the day of delivery (unless otherwise agreed).

Damaged Merchandise

If your merchandise arrives damaged, you should contact us immediately for assistance. Please check your merchandise with the common carrier to make sure that no tiles are damaged during the shipment. If carrier can't make delivery due to closure on the business site, a redelivery fee will apply.

General Notes:

  • We can deliver all over the Sydney metropolitan area.
  • Every product on the Rosa Stone website is generally held in stock and under normal circumstances we can deliver in two working days.
  • Crates are approximately 1 metre in height, width and length.
  • If the driver believes that gaining access to your property would cause damage to surrounding properties or your own they are within their rights to refuse to deliver, in which case a re-delivery can be looked into and discussed.
  • A signature is normally required upon receipt of the goods, please ensure there is at least one person on site to co-ordinate and accept the delivery (unless otherwise agreed)
  • Any aborted deliveries will be charged for, if we are not made aware of access problems in advance or due to lack of signatory
  • All deliveries are made weekdays between 9.00am and 4.00pm, no timed deliveries are available, although we will endeavour to meet your needs at all times.

Thank you, we trust this has given you a better understanding of what your delivery entails. While the majority of our deliveries are executed easily, given the varied circumstances of our individual customers, we feel that the more information you receive beforehand, the better you can prepare and advise us of any special instructions to make your delivery as easy as possible.

 

Please contact us if you would like to discuss your project requirements with one of our natural stone specialists.

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